diff --git a/nova/tests/unit/virt/vmwareapi/test_vmops.py b/nova/tests/unit/virt/vmwareapi/test_vmops.py
index 850df1b8ef..059a3aeebf 100644
--- a/nova/tests/unit/virt/vmwareapi/test_vmops.py
+++ b/nova/tests/unit/virt/vmwareapi/test_vmops.py
@@ -2439,7 +2439,7 @@ class VMwareVMOpsTestCase(test.NoDBTestCase):
         base_folder = self._vmops._get_base_folder()
         self.assertEqual('my_prefix_base', base_folder)
 
-    def _test_reboot_vm(self, reboot_type="SOFT"):
+    def _test_reboot_vm(self, reboot_type="SOFT", tool_status=True):
 
         expected_methods = ['get_object_properties_dict']
         if reboot_type == "SOFT":
@@ -2447,16 +2447,16 @@ class VMwareVMOpsTestCase(test.NoDBTestCase):
         else:
             expected_methods.append('ResetVM_Task')
 
-        query = {}
-        query['runtime.powerState'] = "poweredOn"
-        query['summary.guest.toolsStatus'] = "toolsOk"
-        query['summary.guest.toolsRunningStatus'] = "guestToolsRunning"
-
         def fake_call_method(module, method, *args, **kwargs):
             expected_method = expected_methods.pop(0)
             self.assertEqual(expected_method, method)
-            if expected_method == 'get_object_properties_dict':
-                return query
+            if expected_method == 'get_object_properties_dict' and tool_status:
+                return {
+                    "runtime.powerState": "poweredOn",
+                    "summary.guest.toolsStatus": "toolsOk",
+                    "summary.guest.toolsRunningStatus": "guestToolsRunning"}
+            elif expected_method == 'get_object_properties_dict':
+                return {"runtime.powerState": "poweredOn"}
             elif expected_method == 'ResetVM_Task':
                 return 'fake-task'
 
@@ -2477,6 +2477,9 @@ class VMwareVMOpsTestCase(test.NoDBTestCase):
     def test_reboot_vm_soft(self):
         self._test_reboot_vm()
 
+    def test_reboot_vm_hard_toolstatus(self):
+        self._test_reboot_vm(reboot_type="HARD", tool_status=False)
+
     def test_reboot_vm_hard(self):
         self._test_reboot_vm(reboot_type="HARD")
 
diff --git a/nova/virt/vmwareapi/vmops.py b/nova/virt/vmwareapi/vmops.py
index 62a6c2b37a..6c7a923965 100644
--- a/nova/virt/vmwareapi/vmops.py
+++ b/nova/virt/vmwareapi/vmops.py
@@ -1028,9 +1028,9 @@ class VMwareVMOps(object):
                                            "get_object_properties_dict",
                                            vm_ref,
                                            lst_properties)
-        pwr_state = props['runtime.powerState']
-        tools_status = props['summary.guest.toolsStatus']
-        tools_running_status = props['summary.guest.toolsRunningStatus']
+        pwr_state = props.get('runtime.powerState')
+        tools_status = props.get('summary.guest.toolsStatus')
+        tools_running_status = props.get('summary.guest.toolsRunningStatus')
 
         # Raise an exception if the VM is not powered On.
         if pwr_state not in ["poweredOn"]: